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All of Mountain Snows’ MALAS come with a Lifetime guarantee against breakage of the beading wire. If the beading wire breaks you can simply contact Mountain Snows and we will restring your Mala for no charge, (you just pay shipping and handling). This is a ONE TIME offer restringing service, with no change to the original design. Guarantee covers: labor and restringing materials. Once a MALA has been restrung under the Guarantee, that redesign is not protected by the Guarantee. Mountain Snows can offer this extraordinary Guarantee because of our solid confidence in the quality of our products. |
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Guarantee and Restringing Service |
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If you need to use our Guarantee Service as outlined above, please email us at: mountainsnowswebsite@yahoo.com before sending back the MALA for restringing. We will acknowledge your Guarantee request by reply email and provide you with a form to complete. You can then send your MALA, with the necessary form, to the address listed below:
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Mountain Snows LLC P.O. Box 104 Williamstown, Vermont 05679 |
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RETURN POLICY |
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If you are dissatisfied for any reason with any item purchased from Mountain Snows LLC you may return that item within 10 calendar days of order receipt. The item must be unused, in perfect resalable condition and the original packaging must be intact. If these conditions are meant, you will be refunded the original purchase price, less a 10% restocking fee. All shipping costs are non-refundable. Requests for refunds after the 10-day period will not be accepted. Please contact Mountain Snows LLC by email: mountainsnowswebsite@yahoo.com, before attempting to return an item. We will reply by email and provide you with the form necessary to expedite your refund. It takes one billing cycle AFTER we receive your item (30 calendar days), for credit to be posted. CUSTOMER ABUSE/DAMAGE DOES NOT ALLOW FOR A REFUND. |
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SHIPPING AND RECEIVING |
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Mountain Snows LLC ships all orders by the US Postal Service Airmail. Please allow 4 to 10 business days for your order to arrive. Standard orders are shipped within 1 to 3 business days, while Custom orders may take up to two weeks for delivery. Orders are shipped only during weekdays. You may request express shipping at the time of your order, but please allow the 1 to 3 business days processing period before shipping, as MALAS are made to order. If you have not received your MALA in the time frame outlined above, please contact us by email: mountainsnowswebsite@yahoo.com, and we will track the progress of your order. |
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Hand-crafted Buddhist Malas Gemstone Mala Wood Mala Bodhi Seed Mala |
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If you would like us to simply restring your MALA for you (for a Mala not bought from Mountain Snows), email us: mountainsnowswebsite@yahoo.com, and we will send you a form with complete instructions. |
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Click HERE to sign up for email product updates and specials! |
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LIMITS OF LIABILITY |
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All of Mountain Snows LLC’s products are subject to availability. Liability is limited to the retail purchase price of any product, shipping costs are excluded. Mountain Snows LLC is not liable for misuse of product(s) or package materials. Mountains Snows LLC is not liable for any harm to any person with the use of our products and/or package materials. Indemnification: In the use of the Mountain Snows LLC website you agree to hold Mountain Snows LLC harmless from and against all claims, costs, expenses, attorney/legal fees, damages. Mountain Snows LLC does not guarantee third party shipping, as with the USPS, or any other shipping company. Website content, including original text and images, is the sole property of Mountain Snows LLC, and may not be reproduced/copied in any manner. |
